We guarantee your plants for 30 days after arrival. If you have questions or concerns, email a photo of your plant to support@wellspringgardens.com in its original pot, from top to bottom. Please include the packaging in the photo. Our support team will review to assess your plant’s needs (recovery time, hydration, fertilization, replacement, etc.)
You may be eligible for a free one-time replacement if the plant you purchased is designated for your USDA hardiness zone & you have provided proper care, nutrients, & water.
Multiple journeys through the mail can be stressful for a plant, so we encourage you to purchase only if you are positive about your purchase. We only replace/refund items if they are defective or damaged. If our support team determines your plant may make it with recovery time, but you want to return it without giving it time, return shipping will be at the buyer's expense.
Returns for items based on size/description will not be honored. As stated on our site, "We specialize in young plants that are 3-8 inches tall in 3-inch-deep pots so they can grow to maturity under your green thumb and keep your shipping costs low." This is the advertised description and we do not offer refunds or replacements based on size.
If any of our plants or products turn out to be different than labeled/purchased, Wellspring Gardens is liable only for refunding the purchase price or replacing the item(s). Wellspring Gardens is not liable for any damages or any amount above the purchase price.
To receive a full refund/replacement, you must send back these original components:
If you’re considering returning your plant, DO NOT repot it or plant it in the ground. Failure to include the original components will result in a restocking fee of 50-100% of the order value.
Warm and sunny or cold and snowy, we ship all throughout the year unless you ask us to hold your order. We don’t advise shipping in freezing temperatures though. Please ensure temperature lows in your area aren't under 35℉ when you order. If they are that low, just email us at support@wellspringgardens.com and we will be happy to hold your order. Also, make sure to track your package closely and retrieve it as soon as it arrives. We insulate packages bound for cold destinations. We do not, however, use heat packs.
If you would like to cancel an order, you are welcome to do so for a full refund up until the item ships. if the item has already shipped, we will not be able to cancel your order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@wellspringgardens.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
We specialize in starter, or baby plants, that are 3-8 inches tall upon arrival.
Don't know what to buy for your garden guru friends? Send them a digital gift card.
Ensure your plants get off to the very best start with our proprietary fertilizers.
Everything ships from our greenhouse in Lakeland, FL
No checkout surprises. The price in your cart is final.
If your plant doesn't revive from traveling within 30 days, we'll replace it.
